The Brief
Lean Suite is a SaaS platform that digitizes shop floor operations for the manufacturing industry. The work began as a capstone project during a project management diploma, creating instruction manuals for three of their software modules. A year and a half later the engagement continued as a contract, expanding across the full suite of ten modules and eventually into content strategy, blog production, integration documentation, and original editorial content.
350+ Instructions, Built as a Course
The brief was to document how the software works. The output was a structured learning system. Each of the 350+ instruction manuals was written from the perspective of a first time user, grouped by module, and connected to the next relevant instruction through a call to action at the bottom of each page. A user could enter at any point in the system and always know where they were and where to go next.
Custom header banners were designed for each module in Illustrator, sized to Confluence specifications, so every manual carried a visual identity that indicated its place in the suite at a glance. Smart connection callouts were added throughout, linking related instructions across different modules where the software functionality overlapped.
200 Instructional Videos
Each instruction was adapted into a one to one and a half minute video. The scripts were edited and restructured to read naturally in a video format rather than lifted directly from the written instructions. The full library covered the complete suite across all ten modules.
The 800 Blog Content Engine
The content strategy phase began with a single problem: blog topics were running out. The solution was to map the entire website, 27,000 words of marketing copy collected manually across every page, and used that as the source document for a topic analysis.
The output was 800 blog topics organized across 28 categories, each topic mapped to a problem that Lean Suite's software solves. The structure created a content loop where every blog addresses a problem the platform has a solution for.
A Visual System for 800 Posts
Each blog required a visual. A cast of 12 characters was developed based on an analysis of the 800 topics, identifying the recurring roles and situations on a manufacturing shop floor that the content would draw from. Each blog image is split into two halves: a dialogue scene between characters carrying the narrative, and an infographic panel summarizing the key data from that section of the blog.
The production workflow was structured so that blog text, character dialogue, and infographic content are all generated from a single prompt template. The Google indexing window of five to seven days is used to complete the images after the text goes live, keeping the pipeline moving without bottlenecks.
Field Reference Documentation
A separate project within the engagement involved mapping every input field across all ten modules of the suite to support a client migration from another platform. Each field was documented by name, module, and data type, text, numerical, attachment, slider, and organized into a hierarchical Google Sheet embedded into Confluence. The structure went six levels deep, colour coded by hierarchy, and served as a cross reference guide between Lean Suite's data model and the client's existing system.
The Holiday Guide
In December 2025 a year end professional gift was produced for Lean Suite's manufacturing and operations audience. The Holiday Guide was designed as a guided reset for Continuous Improvement work, helping operations leaders close out Q4 and set a clear direction for Q1. Each section pairs a short explanation with something immediately usable: a template, a checklist, or a worksheet. The guide was framed as a professional gift from the Lean Suite team to their community, practical in its content and considered in its presentation.
